New Product Development Services of India

What We Offer

In today’s fast-paced digital landscape, businesses need to be agile, innovative, and adaptable to thrive. Pratiti recognizes this demand and provides tailored new product development services designed to give Indian businesses the competitive edge they require. Our commitment is to empower Indian companies with cutting-edge solutions that match the dynamic nature of the digital world.

Product Definition

Our journey with you begins by understanding your idea, and from there, we enhance it through a well-defined process. We swiftly move from Proof of Concepts (POCs) to Minimum Viable Products (MVPs) and prototypes. With our expertise spanning consulting, design, digitization, data, architecture, and engineering, we’re equipped to create digital experiences that not only meet but exceed your expectations. The process starts with a clear understanding of your vision and culminates in providing digital product development services that align perfectly with your unique requirements.

Technology Architecture

Legacy applications can be both a financial burden and a barrier to innovation. Our approach is to re-architect these systems, transforming them into Java and .NET business applications that are fully prepared for the digital age. We ensure that this transformation seamlessly aligns with your business goals, providing you with a robust and flexible digital infrastructure. This transition optimizes your operations and positions you for future growth and adaptation.

MVP Delivery

At Pratiti, we understand that ideas need to become realities. That’s where our expertise in delivering Minimum Viable Products (MVPs) comes into play. We offer end-to-end MVP development services, starting from the initial stages of business analysis and continuing through to product delivery and market launch. With our support, you can trust that your concept will be transformed into a successful digital product that not only meets but exceeds market expectations. Whether you are a startup or an established enterprise, our MVP delivery services are designed to help you make your mark in the digital landscape.

Pratiti’s Tailored Approach

Our holistic approach to new product development services is uniquely tailored to suit the needs of Indian businesses, positioning them not just to stay competitive but to lead in the rapidly changing digital landscape. We understand the intricacies of the Indian market, its diverse consumer base, and the ever-evolving business challenges. By integrating this understanding into our development strategies, we offer solutions that align seamlessly with the specific demands and opportunities present in India. This approach ensures that our services empower businesses to innovate, scale, and excel in the dynamic and thriving Indian business ecosystem.

Key Steps in Our Product Definition Process

  • Experience Canvas:

The experience canvas serves as the foundation of our approach. It helps us dive deep into understanding the core problem your project aims to solve, identify the target audience, and define what success means for your digital product. By doing so, we ensure that our work is not only user-centred but also technically sound, aligning seamlessly with the interests of all stakeholders. The experience canvas sets the stage for a solution that is not just effective but also user-friendly, making sure that your project’s vision is crystal clear.

  • Product Backlog :

For us, the product backlog is the single source of truth for our work. It is the embodiment of the vision and business case for your product. This comprehensive backlog comprises a multitude of product backlog items (PBIs), each representing a crucial element of your product’s development. We extensively use user stories to embody the end user’s perspective, allowing us to guide product development in a way that genuinely resonates with your target audience. Our user-centric approach to product design and development services ensures that every step we take brings your product closer to its users, making the development process not just efficient but profoundly relevant.

  • Appearance UI & UX :

The appearance, user interface (UI), and user experience (UX) of your product are critical components that cannot be overlooked. A well-defined UI/UX guarantees a frictionless and enjoyable experience for the user, which is paramount in today’s digital landscape. Our UX design focuses on enhancing user satisfaction by providing superior usability, accessibility, and an overall delightful interaction with every aspect of your product.

Our Approach & Methodology

At Pratiti, our approach and methodology set us apart as a digital solutions’ provider. We understand that a structured approach is essential to deliver excellence in every project. Here’s a closer look at our approach and the methodologies we embrace:

product support specialist
digital lending | innovation consulting services

Process Approach:

We follow a systematic process-driven approach that ensures efficiency, transparency, and reliability in every project.

  • ITIL: Information Technology Infrastructure Library (ITIL) principles are at the core of our service delivery. ITIL best practices guide us in managing, designing, and continually improving our IT services.
  • Agile: Agile methodologies are integrated into our work culture. We value adaptability, collaboration, and iterative progress to ensure our solutions are always aligned with your evolving needs.
  • DevOps: DevOps practices allow us to bridge the gap between development and operations, enabling faster, more reliable, and efficient delivery of software product development services.
Wireframes

Pratiti’s Digital CoE (Center of Excellence):

Our Digital Center of Excellence is a hub of innovation and expertise. It’s where ideas flourish, concepts are validated, and solutions are born.

  • Use Case Ideation: We begin our journey with creative brainstorming sessions to ideate and define the use cases that form the foundation of your project.
  • Demonstrable POC/MVP: We understand that tangibility is key. Our Proof of Concept (POC) and Minimum Viable Product (MVP) development ensures that your project is not just conceptual but demonstrable.
  • Solution Delivery: From ideation to execution, we guarantee the seamless delivery of solutions that align with your vision.
staff augmentation

People Model:

People are at the heart of any project. Our people-centric model ensures that your project is not just a collection of technologies, but a solution designed for real users.

  • Craftsmanship Mode: We take pride in our work. Our craftsmanship mode ensures that every project is executed with precision, attention to detail, and a commitment to excellence.
  • Joint Investment Model: We believe in shared success. Our joint investment model fosters collaboration, allowing us to create solutions that benefit both parties.
  • Extended Team Support Model: Our commitment to digital product development services doesn’t end with project delivery. We offer extended team support to ensure that your digital solutions remain efficient and reliable.
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Pratiti’s Engagement Models:

We understand that every project is unique. That is why we offer a range of engagement models to cater to your specific requirements:

  • Staff Augmentation: Supplement your existing team with our experts to enhance your project’s capabilities.
  • Offshore Delivery Centre: Leverage the advantages of our offshore delivery center for cost-effective and efficient project execution.
  • Build – Operate – Transfer: For projects that require a more hands-on approach, we offer the build-operate-transfer model, enabling you to have full control over your project’s lifecycle. Our approach and methodologies ensure that your digital journey is not just smooth, but also highly productive.

Why Choose Pratiti for New Product Development Services in India?

Great experience in the field

Pratiti is not just a technology partner; we have a wealth of experience and expertise in the world of software product engineering and digital transformation. With our co-founders boasting over 25 years of experience, we bring a level of insight and proficiency in software product development services that few can match. Our framework is robust, encompassing Agile, DevOps, and product definition, ensuring that every aspect of your project is finely tuned for excellence.

Partnerships & Alliances

In a world where innovation is the key to staying ahead, partnerships and alliances are critical. At Pratiti, we have invested in building strong partnerships and alliances in the industry. This ensures that our services are always at the forefront of innovation, enabling us to offer you solutions that are not just current but forward-looking. When you choose us, you are choosing a partner who is well-connected and well-prepared to lead you into the digital future.

Why Pratiti?

Product Development DNA

25+ years of Co-founders team’s experience in software product engineering & digital transformation. Flexibility in engagement models suited to best meet your requirements.

Collaboration mindset for Innovations

Excellent track record of delivering software solutions in a timely manner often ahead of schedule by collaborating effectively and efficiently with our customers and partners.

Execution Framework

Robust framework with proven and well defined internal processes for Agile, DevOps, Product Definition to build next generation digital products.

Other Services & Offerings

Our commitment to Indian businesses on their digital journey goes beyond new product development services. We understand that success in the digital age requires a holistic approach. At Pratiti, we offer a diverse range of complementary services to support you every step of the way.

  • Innovations: We are dedicated to nurturing fresh ideas and innovative concepts. Our team is here to guide you through the process of ideation and concept development.
  • New Product Ideas: Are you searching for your next big idea? Our experts are ready to help you explore new product concepts that align with your vision.
  • Digital POCs and MVPs: Proof of Concepts (POCs) and Minimum Viable Products (MVPs) are essential for validating your ideas. Our digital POC and MVP services ensure your vision becomes a reality.
  • Digital Experience and Design: The user experience is paramount in the digital world. Our design experts ensure your digital products are not just functional but also delightful to use.
  • Product Support: We are here to support you even after the development is complete. Our product support services ensure your digital solutions remain reliable and efficient.
  • QA & Testing Automation: Quality assurance is integral to success. Our testing automation services guarantee that your products are reliable and error-free.
  • Cloud Operations: The cloud is a powerful tool, and we are here to make the most of it. Our cloud operations services optimize your operations for the digital age.
  • Product Sustenance: Digital products require continuous attention. We offer product sustenance services to ensure that your products remain in top shape throughout their lifecycle.

At Pratiti, we are more than a service provider. We are your guide through the digital transformation journey. Our tailored new product development services are designed to empower Indian businesses with innovative digital solutions. In a world where digital innovation is the key to staying competitive, don’t miss out on the opportunities of the digital age. Reach out to us today, and let’s discuss your unique needs.

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Exploring Additional Services and Offerings

Beyond our new product development services, Pratiti offers a wide range of services to cater to your diverse needs:

Innovations

  • digital Proof of Concepts (POCs) 
  • Minimum Viable Products (MVPs)
  • digital experience and design

Product Support

  • Expertise in QA and testing automation
  • Cloud operations
  • Product maintenance

Staff Augmentation

  • skilled resources for software product development,
  • QA and testing automation
  • DevOps

When you choose Pratiti for new product development services, you are choosing a path to innovation that is not only efficient but also deeply customer-centric. Your ideas are the seeds, and our product definition services are the nurturing ground where they can grow into groundbreaking digital solutions.

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Our Product Support Specialist Services

QA & Testing Automation

We offer implementation of a wide set of testing and around-testing components – from test automation planning and tool selection to the construction and maintenance of a test automation environment, implementation of automated test data preparation, design and maintenance of all types of automated test scripts to accelerate releases while increasing regression testing coverage and finding more defects.

Cloud Operations

We identify cloud automation and process improvement opportunities as well as assess feasibility, releases, and performance analysis that are related to release, code quality, and deployment. We also monitor performance matrices, continuous improvement, SLAs, and accelerate continuous deployment, performance optimization, release, and change management with constant enhancement.

Product Sustenance / Digital Operations

We offer comprehensive product sustenance services that help product vendors in transforming their mature products, maintaining brand through carefully crafted end-of-life strategy and retaining long term customer base. We help companies reduce total cost of ownership (TCO) and boost revenues by right-sizing the team, right-shoring the resources, and right-shaping products.

Our Approach & Methodology

Process Approach

  • ITIL
  • Agile
  • DevOps

Pratiti’s Digital CoE (Center of
Excellence)

  • Use Case Ideation
  • Demonstrable POC/MVP
  • Solution Delivery

People Model

  • Craftsmanship Mode
  • Joint Investment Model
  • Extended Team Support Model

Pratiti’s Engagement Models

  • Staff Augmentation
  • Offshore Delivery Centre
  • Build - Operate - Transfer

Partnerships & Alliances

Frequently Asked Questions

A.What is product support service?

Product support service refers to the assistance and help provided to customers by a company or organization for their purchased products. It encompasses a range of services aimed at addressing customers’ inquiries, troubleshooting issues, providing technical assistance, offering product information, and ensuring overall customer satisfaction. Product support services can include phone support, live chat, email support, online resources, tutorials, and warranty services, among others. The goal of product support service is to enhance the customer experience, build trust, and maintain customer loyalty by ensuring that customers receive the necessary help and support they need to use the product effectively and efficiently.

B.What are a Product Support Service Specialist's primary duties?

A Product Support Service Specialist’s primary duties involve providing comprehensive assistance and support to customers, addressing inquiries, and resolving issues related to the company’s products. They respond to customer queries through various channels, such as phone, email, or live chat, offering technical expertise and troubleshooting guidance. Additionally, they maintain product knowledge, update databases with customer interactions, and collaborate with other departments to resolve complex problems. Their goal is to ensure customer satisfaction, foster positive relationships, and contribute to the overall improvement of product support services.

C. What skill does a product support specialist have?

A product support specialist possesses a range of skills essential for providing effective customer assistance and technical support for a particular product or service. These skills typically include excellent communication and interpersonal abilities to interact with customers and understand their needs, strong problem-solving and troubleshooting skills to identify and resolve issues, deep product knowledge to address user inquiries comprehensively, adaptability to handle various customer situations, and the ability to remain patient and empathetic while delivering quality support services. Additionally, product support specialists may have expertise in using support tools and software to efficiently manage and track customer interactions.

D. Is there a difference between a customer service representative and a product support service specialist?

Yes, there is a distinction between a customer service representative and a product support specialist. While both roles involve assisting customers, a customer service representative typically handles general inquiries, order processing, and addresses issues related to billing or account management. On the other hand, a product support specialist focuses on providing technical assistance and expertise for a specific product or service. They possess in-depth knowledge of the product, enabling them to troubleshoot technical problems, offer detailed explanations, and guide customers through complex issues. The product support specialist’s role requires a deeper understanding of the product’s intricacies and may involve collaborating with other technical teams to deliver specialized support, making them more product-oriented and technically proficient compared to a standard customer service representative.

E. What kinds of products often receive support from product support service specialists?

Product support service specialists are typically responsible for assisting customers with technical issues and providing expertise for a diverse range of products. These can include software applications, mobile apps, computer hardware, networking equipment, smart devices, home appliances, electronics, and various digital services. Additionally, they may extend their support to specialized products in industries such as healthcare, finance, automotive, and telecommunications. Product support service specialists possess in-depth knowledge of these products, enabling them to troubleshoot problems, offer guidance on usage, and ensure customer satisfaction with the products’ performance and functionality.

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