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Introduction

From elevating customer service to improving the productivity of the workforce in industries ranging from retail to healthcare, businesses worldwide are finding new ways for artificial intelligence to solve their biggest pain points and create new possibilities. Today even 65% of customers trust businesses that leverage AI in their key operations. However, what allows AI to deliver these great outcomes? If we look under the hood, what’s inside the engine driving AI?

One of the key enablers driving the AI boom is an old favorite of tech-focused companies – machine learning. ML is back, or maybe it never went away!

ML is being used by businesses to build digital experiences powered by algorithms that mimic the core fundamentals of human thinking. Among other applications, we are seeing a significant escalation of activity in the conversational AI space as enterprises leverage ML to build powerful AI bots to amp up customer engagement. From sectors as complex as healthcare and finance to even consumer-focused apps like movie recommendations, machine learning is being leveraged as the enabling foundation of new digital systems that interact with customers. As always, ML models learn about behavioral dynamics across customer cohorts and populations to generate actionable insights. AI drives that forward to create outcomes that will reflect a positive sentiment from each interaction.

As machine learning gains prominence in the AI age, organizations are rapidly increasing their investments in building more intelligent capabilities driven by ML. However, the influx of ML models with the underlying accelerated development philosophy is also causing an array of challenges. The stability, accuracy, and reliability of ML models thus developed do raise concerns, especially as usage volumes surge and applications scale. In many ways, this is the same pattern of problems that enterprises once faced when they went on overdrive with cloud adoption.

That’s why enterprises turned to DevOps-like approaches for solutions.

The MLOps solution

A few years ago, when accelerated software development driven by escalated cloud adoption caused problems in managing continuous growth, the philosophy of DevOps came into existence. The aim was to create a seamless experience for companies whose software development processes were focused primarily on cloud applications. DevOps brought about a high degree of automation, and seamless synchronization of business objectives with technical capabilities, and enabled the continuous growth of cloud assets with a well-defined roadmap.

The same principles can be adopted for managing the expansive ML universe across companies. It’s rightly named MLOps. In simple terms, MLOps is the practice of deploying and maintaining machine learning models for digital systems in their production environment. Borrowing from the DevOps philosophy, MLOps leverages automation heavily to enable continuous analysis, processing, and deployment of the data architecture at scale. It unifies release or launch activities for all the projects that involve ML-linked operations. From validation of data artifacts to testing of ML models, and checking for compatibility with other features or assets, MLOps helps in scaling experimental ML projects into their best real-life use cases. And it enables those capabilities at scale and in very high volumes.

The criticality of MLOps today

There are a range of activities involved in the ML lifecycle based on a combination of data, models, processes, deployments, and supporting tools. Enterprises need to achieve a balanced synchronization between the different constituent stages of the ML lifecycle and the people involved in building models to ensure that business needs get maximum coverage from the capabilities being developed. MLOps provides this balance as it facilitates the much-needed rigor and orchestration for different stages in an ML lifecycle at the necessary speed and scale.

MLOps allows businesses to evolve beyond the traditional model of focusing on every ML iteration as a project. Enterprises get a productized version of their ML capability that can evolve, adapt, and scale seamlessly in synchronization with their growth needs. The people, processes, and technology needed to facilitate MLOps collaborate frequently without disruptions to ensure that enterprises get what they need from their ML capabilities.

The benefits of MLOps

The primary benefit of enterprises when they leverage MLOps are:

Faster deployments for ML capabilities

With automation at scale now enabled for ML initiatives, enterprises can fine-tune and launch new ML models faster into the market with fewer risks.

Higher quality models

MLOps significantly improves the accuracy and reliability of ML models by facilitating automation that drives seamless collaboration between businesses and data engineering teams as well as technical experts in the development phase. Validations and verification approaches add to the quality of credentials.

Efficient operations

The increased automation drive coupled with a productized approach ensures that repetitive workflows, processes, or routines in ML tasks are almost productized to allow better focus on core ML model constituents. This helps in strengthening the efficiency of the entire ML initiative.

The future of MLOps

With machine learning taking center stage across the enterprise tech landscape, there is a certain degree of assurance that MLOps will enable the same degree of success as software-focused enterprises saw earlier with DevOps. Even DevOps could see potential upgrades with integrated MLOps practices and machine learning capabilities that could enhance traditional DevOps workflows.

AI has evolved considerably as digital interactions thrive. In the initial days, it was all about simple text-based conversational interactions. Eventually, AI systems have matured. They can understand better context and create more interactive interactions and responses that include not just text but also images and other audio-visual responses. We can say that machine learning is the primary engine driving this change. So, all the efforts to streamline, strengthen, and support better ML initiatives now get special attention from business leaders.

That’s why organizations must strive to formulate and adopt an MLOps strategy best suited to their operational style. This is where a dedicated partner like Pratiti can be a game-changer by helping enterprises discover the most profitable MLOps approaches for success. Get in touch with us to know more.

Nitin
Nitin Tappe

After successful stint in a corporate role, Nitin is back to what he enjoys most – conceptualizing new software solutions to solve business problems. Nitin is a postgraduate from IIT, Mumbai, India and in his 24 years of career, has played key roles in building a desktop as well as enterprise solutions right from idealization to launch which are adopted by many Fortune 500 companies. As a Founder member of Pratiti Technologies, he is committed to applying his management learning as well as the passion for building new solutions to realize your innovation with certainty.

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