Global Capability Centers (GCCs) in India

Accelerating Innovation, Product Engineering, and Digital Excellence
 

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The Rise of GCC 2.0: From Cost Center to Innovation Command Center

India’s Global Capability Centers (GCCs) have entered a new era. No longer confined to cost arbitrage or support services, modern GCCs are becoming strategic hubs for innovation, AI-led transformation, and digital product development.

With the world’s largest tech talent pool, favorable policy environment, and mature digital ecosystem, India continues to lead the global GCC evolution. Organizations are leveraging India-based GCCs to:

Accelerate digital transformation at scale

Build internal IP and new product lines

Adopt AI, automation, and smart infrastructure

Enable 24/7 engineering and DevOps operations

Deliver agile product innovation across functions

At Pratiti, we partner with GCCs to go beyond operations and build high-impact, scalable digital solutions that drive topline and transformation.

The GCC Maturity Curve: Navigating the Transformation Journey

Every GCC has its own transformation journey. Based on our experience, we categorize GCC evolution into five stages:

Three Segments of GCC Clients

Mature GCCs in India:

  • Looking to evolve from Delivery to Innovation/Profit Centers
  • Need help with AI/ML, platform engineering, digital twins
  • Seek automation across X-Ops and shared services

PE-Backed Enterprises Expanding GCCs in India

  • Fast-paced companies needing outcome-focused execution
  • Require hybrid engagement models and rapid ramp-up
  • Looking for agile partners to co-innovate in product and platform areas

ISVs Setting Up GCCs in India

  • Digital-first firms setting up engineering/R&D centers
  • Need turnkey teams for DevOps, QA, embedded software, and digital product builds
  • Value partners who understand software product lifecycle end-to-end

End-to-End Digital Engineering for GCCs

Global Capability Centers (GCCs) in India

Product & Platform Engineering:

  • Digital Product Development
  • Cloud-native Applications (Azure, AWS)
  • Embedded Systems & Edge AI
  • Full-stack Development
  • API Platforms & Microservices
Global Capability Centers (GCCs) in India

Data, AI & Digital Innovation:

  • Data Pipelines & Cloud Data Lakes
  • Predictive Analytics & MLOps
  • Computer Vision & Digital Twins
  • AI for Shared Services Automation
  • GenAI Use Case Incubation

Shared Services Automation:

  • QA Automation & TestOps
  • DevOps & CI/CD Implementation
  • HRIS & Finance Ops Automation
  • ERP/CRM Support
  • Regulatory & Cybersecurity Readiness

GCC Setup & Expansion Support:

  • Team Augmentation with Craftsmanship Model
  • Transition & Knowledge Management
  • Flexible Models (BOT, Fixed Price, T&M)
  • Partner-enabled Legal, Finance, Admin Setup

Success Stories: How We’ve Enabled GCC Transformation

Why Choose Pratiti for Your GCC Journey

Your GCC deserves a partner that brings speed, skill, and craftsmanship.

50+ Digital Products Built for ISVs, industrial, and healthcare leaders

1200+ Years of Engineering Experience across 300+ experts

Deep Domain Understanding – Manufacturing, Smart Buildings, Healthcare, BFSI, Pharma, Energy & Utilities

Craftsmanship-led Culture for high-quality and accountable delivery

Flexible Engagement Models – we work the way you want

Strong Partner Ecosystem for setup, compliance, and managed services

GCC Vault: Blogs & Resources

BlogsGCC
June 20, 2025

Latest Innovations in India’s GCC Space and the Role of Technology Partners

Table of Content: Introduction Emerging Trends and Innovations in India’s GCCs Real-World Examples from India GCC Connect 2025 The Pivotal Role of Technology Partners in GCC Innovation Conclusion Introduction India’s…
BlogsGCC
June 12, 2025

The Rise of GCC 2.0: How India’s Global Capability Centers Are Driving Innovation

Table of Content: Introduction What is GCC 2.0? What Innovations Are GCCs Driving in India? Why India Is the Innovation Ground for GCCs The Road Ahead: What’s Next in GCC…
BlogsGCC
April 17, 2025

From Cost Centre to Innovation Engine: Inside India’s GCC 2.0 Revolution

Table of Content: Introduction Defining the Shift: Cost Arbitrage → Value Creation AI, Cloud & Data‑Analytics as Game‑Changers Industry Perspectives: Recent Case Studies How GCC Leaders Are Re‑skilling Teams Future…