The GCC Centre Head’s Playbook On How To Continuously Deliver Value To HQ

Table of Content:

Drive new strategies for leadership

Irrespective of the domain, business leaders often face hurdles in growth owing to poor visibility into possibilities and potential lying hidden in their business or in the market. In the past, external consulting partners or firms were roped in majorly to help businesses understand and act on opportunities before competitors grabbed them. However, this same role can be taken up internally by the GCC. Through careful analysis and strategic planning, they can acquire knowledge and market intelligence to spot trends, create roadmaps for trend adoption, plan and drive the execution framework for trends, and help the HQ experience profits and growth from the same. They can quickly experiment with new tools and trends, validate (or junk) them, and define models to scale them up for quick and meaningful impact. In other words, they can mimic a leadership approach for the HQ and strategically steer business growth in the right direction.

Drive new technology adoption

As already alluded to, picking and scaling new technologies can become the secret sauce for successful GCCs. GCCs can capably shepherd the company-wide drive to master new technology adoption approaches. With the right approach toward technology exploration, validation, selection, and scaling, they can become evangelists for solutions that can deliver immense value across operations. They can leverage their experience of building digital platforms to design and champion the most profitable pathway for new tech adoption in the business.

Become a hub to efficiently handle low value-add but important work

All business stakeholders are forced to engage in repetitive or non-core business process overheads. However, these are often activities that can’t be avoided. GCCs can step in to bring efficiency, automation, and optimization here. They can shift the operating model to become outsourcing hubs that leverage a fluid mix of economically viable resources, tech-driven automation, and optimized workflows to address these tasks innovatively and economically.

A quality talent hub optimized for costs

Countries like India offer a fertile base for GCCs to discover, nurture, and grow the best talent with the ability to grow into richer and wider roles in the HQ with time. The available skill universe is vast and can even accommodate the stiffest of technology challenges. GCCs can design their hiring, employee development, and upskilling strategies to cost-effectively build a pipeline of future leaders. Nothing would be more valuable to global HQ than getting access to this high-potential talent pool.

The search for GCC technology partners.

Companies are defining their growth stories by strategically positioning themselves as businesses that provide value for customers. The India centre heads of GCCs look upon their global HQ as their most important customer. When they devise ways to provide real value in ways beyond merely engineering perfect digital solutions, they help elevate the profile of their centre to previously unimagined levels.

However, even these GCCs need the help and support of a powerful technology partner to drive forward initiatives. GCCs can leverage technology partners in multiple ways but should be able to identify partners that are flexible, understands GCC ecosystem and are partners in truest sense.

A partner who is a deep generalist in software services like QA, DevOps, MLOps, Software development but at the same time can also co-innovate with your GCC on technology innovations in digital twins, AI/ML, Cloud, AR/VR, embedded, edge and cloud computing can elevate your GCC’s value to the next-level.

This is where Pratiti Technologies has made a name for itself with renowned GCC customers. Our clients like Siemens, PTC and SAS Analytics can focus on core development and innovation while we take robotic, repeatable processes off their plate – from simple Resource Centers to more complex Global Delivery Centers, Innovation or Profit Centers. Get in touch with us to know more on how we can enable you.